Some systems are experiencing issues
Scheduled Maintenance
[PAR] Update of Load Balancer IP Addresses

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Past Incidents

Saturday 27th July 2024

No incidents reported

Friday 26th July 2024

No incidents reported

Thursday 25th July 2024

No incidents reported

Wednesday 24th July 2024

No incidents reported

Tuesday 23rd July 2024

Deployments Deployment outage

Application deployement take unbound time to proceed.
We are investigating the issue

09:30 UTC We notice deployment perturbation. 10:02 UTC We have found a cause of the perturbation and fixed it.

14:30 UTC We notice other issues with the deployment system. 16:30 UTC After further investigations, we found the cause of the perturbations. We applied a temporary fix. The deployments are back on tracks!

We are working on a stronger fix for the deployments.

Metrics Metrics latencies and errors

We identified a bottleneck on our FoundationDB cluster for warp10-c2. Writing is impacted and might occur a lag in read metrics. We enabled sampling on data.

6:32 UTC: We identified unusual usage that was harming the system

6:35 UTC: Unusual usage stopped, the storage layer is starting to recover

6:58 UTC: Storage layer fully recovered, we still investigate & watch over the system

7:45 UTC: System is back to normal

Monday 22nd July 2024

No incidents reported

Sunday 21st July 2024

No incidents reported