Some systems are experiencing issues

Core

Reverse Proxies

Operational

Git repositories

Operational

Infrastructure

Operational

API

Operational

Deployments

Operational

Logs System

Operational

Products

MongoDB shared cluster

Performance Issues

Unique IP for outgoing traffic

Operational

Access logs

Operational

Pulsar

Operational

PostgreSQL

Operational

FS Buckets

Operational

RabbitMQ shared cluster

Operational

Customer support

Operational

Cellar

Operational

Metrics

Operational

Let's Encrypt certificate generation

Operational

Elasticsearch

Operational

VPN

Operational

Redis

Operational

SSH Gateway

Operational

MySQL shared cluster

Operational

Matomo add-on

Operational

MySQL

Operational

PostgreSQL shared cluster

Operational

Heptapod Cloud

Operational

Console

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Past Incidents

Saturday 1st August 2020

No incidents reported

Friday 31st July 2020

No incidents reported

Thursday 30th July 2020

No incidents reported

Wednesday 29th July 2020

Access logs Metrics ingestion and reading issue

The Metrics platform is unavailable at the moment due to an issue with the storage backend. We are investigating.

16:23 UTC: Some storage nodes were misbehaving. The issue is now fixed: reads are functional again and ingestion is now catching up.

16:28 UTC: Ingestion delay has been divided by two, incident should be over in under 10 minutes.

16:28 UTC: Incident is over.

Tuesday 28th July 2020

No incidents reported

Monday 27th July 2020

Access logs unavailability

Access logs are currently unavailable to query. Activity maps in the console may show outdated data. Querying old access logs works fine, only newer logs aren't processed for now.

EDIT 13:27 UTC: all access logs should be available again since 12:50 UTC. The root cause has been identified and will be addressed. Some logs may have been lost during that timeframe.

Sunday 26th July 2020

No incidents reported