Past Incidents

Friday 11th June 2021

No incidents reported

Thursday 10th June 2021

No incidents reported

Wednesday 9th June 2021

Logs System Logs are deactivated while we are investigating an issue

Logs are deactivated while we are investigating an issue.

EDIT 19:14 UTC: Logs should now be back to normal. Sorry for the interruption.

API API, console and other Clever Cloud applications partially unreachable

Dedicated load balancers for Clever Cloud's own applications (APIs, Console, website, ...) are overloaded.

We are in the process of adding capacity to resolve this issue.

14:28 UTC: Performance is back to normal.

Reverse Proxies Some applications are responding slowly or are unreachable

At 11:30 UTC we started getting tickets about customer's applications not responding. We started investigating. It looks like the network or the reverse proxies are responsible for that.

EDIT 12:46 UTC: we are experiencing abnormal new connection rates on public reverse proxies.

EDIT 12:50 UTC: we found the responsible application for this new connection rate and are mitigating it.

EDIT 14:19 UTC: Load balancers have been upscaled so they can handle more traffic. Performance is back to normal since 13:12 UTC.

Tuesday 8th June 2021

Logs System Logs ingestion malfunction

Logs ingestion is malfunctioning. We are investigating.

08:00 UTC: New logs are being ingested. Logs emitted during the incident will not be ingested in the main logs storage system. Log drains may start receiving (part of) the older logs, we are still investigating this part.

08:15 UTC: Looks like everything that could be ingested has been ingested. Ingestion delay may still be a little higher than normal though, it should go back to normal soon.

Monday 7th June 2021

No incidents reported

Sunday 6th June 2021

No incidents reported

Saturday 5th June 2021

No incidents reported