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Scheduled Maintenance
[PAR] Update of Load Balancer IP Addresses

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Past Incidents

Friday 8th October 2021

No incidents reported

Thursday 7th October 2021

Git repositories Push error on Git repositories using HTTPS

We are currently seeing git push errors at least when using the HTTP protocol, the connection gets refused. This mostly impacts pushes from our CLI.

We are investigating the issue.

EDIT 10:00 UTC: The issue has been fixed, pushes using the HTTP protocol should now be working as intended. Pushes and clones using SSH protocol were not impacted. We'll investigate further the issue.

Wednesday 6th October 2021

Deployments Wrong Java version for some applications

Some applications have the wrong CC_JAVA_VERSION environment variable value, this may lead to unexpected deployment errors or runtime errors if the application redeploys. We are looking into it.

EDIT 18:45 UTC: CC_JAVA_VERSION should now be fixed with the right value. Impacted applications are redeploying to make sure they use the right version.

EDIT 18:58 UTC: If you changed the value of CC_JAVA_VERSION between 09:30 UTC and 18:45 UTC, the value might have been replaced with its previous version. Make sure you set it back to the right version if needed. Sorry for the inconvenience.

Tuesday 5th October 2021

No incidents reported

Monday 4th October 2021

Documentation style is currently broken

Our documentation is currently broken, we are looking into it. If you have any technical questions, feel free to contact our support team in the meantime.

EDIT 14:57 UTC: The problem has been fixed, the documentation should now be fully accessible at https://www.clever-cloud.com/doc/

Sunday 3rd October 2021

No incidents reported

Saturday 2nd October 2021

No incidents reported