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Scheduled Maintenance

[PAR] Update of Load Balancer IP Addresses

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Past Incidents

Saturday 12th November 2022

No incidents reported

Friday 11th November 2022

No incidents reported

Thursday 10th November 2022

No incidents reported

Wednesday 9th November 2022

No incidents reported

Tuesday 8th November 2022

No incidents reported

Monday 7th November 2022

API Main API increased response time

We are currently having an increased response time on our main API (api.clever-cloud.com). Services relying on it are impacted and might experience extra time to answer to requests.

We are investigating the issue.

EDIT 14:26 UTC: The underlying issue has been identified and fixed. Services, including the Console and CLI should now be loading as usual. Sorry for the inconvenience.

Sunday 6th November 2022

Access Logs Metrics / Access logs: ingestion issue

We are currently having ingestion issues on the metrics and access logs services. Data for the last 20 minutes is currently missing. We are investigating.

EDIT 11:23 UTC: Ingestion lag is now resolved, metrics and access logs should now be up-to-date.