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Scheduled Maintenance

[PAR] Update of Load Balancer IP Addresses

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Past Incidents

Wednesday 1st February 2023

No incidents reported

Tuesday 31st January 2023

MySQL shared cluster [MTL] Performance issues on MySQL shared cluster

A few customer complains about performance issues on MySQL shared cluster. We are investigating.

EDIT 10:00 UTC We have made a hardware upgrade to the MySQL shared cluster

Monday 30th January 2023

Infrastructure Monitoring detect an increasing number of unreachable virtual machines

Monitoring detect an increasing number of unreachable virtual machines. It seems related to an update deployment.

EDIT 01:00 UTC the update deployment has been rollback

API Clever Cloud API is slow

Monitoring report that the number of timeout increase on the Clever Cloud API. We are investigating why.

EDIT 9:08 UTC : Backends behind Clever Cloud API are up and running. Numbers of timeouts have decreased. Everything is operating normally.

Sunday 29th January 2023

No incidents reported

Saturday 28th January 2023

No incidents reported

Friday 27th January 2023

No incidents reported

Thursday 26th January 2023

FS Buckets [MTL] Increase size of FSBucket storage backend

One server that host FSBucket need additionnal disk space.

EDIT 10:10 UTC Operation to increase the disk space is done. We are redeploying the associated applications