Some systems are experiencing issues
Scheduled Maintenance
[PAR] Update of Load Balancer IP Addresses

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Past Incidents

Saturday 25th March 2023

No incidents reported

Friday 24th March 2023

Infrastructure [PAR] Hypervisor has crashed

An hypervisor has crashed

Deployments Deployment slowdown

We are observing that few deployments are freeze or unsync with load balancing system.

EDIT 15:00 UTC : Deployment system is now in-sync and freeze deployement are up and running

Thursday 23rd March 2023

Access Logs Metrics storage layer issue

The monitoring has detected that the metrics storage layer is offline. We are investagating.

EDIT 13:56 UTC : A node has crashed, the metrics storage layer finished its recovery process, it will take 20 minutes to consume the lag.

EDIT 14:22 UTC : Lag has been consumed and metrics storage layer has been operating normally

Wednesday 22nd March 2023

No incidents reported

Tuesday 21st March 2023

No incidents reported

Monday 20th March 2023

Infrastructure [RBX HDS] A hypervisor is unreachable

The monitoring has detected that a hypervisor is not responding. We are investigating.

EDIT 8:31 UTC: hypervisor is up and running.

Sunday 19th March 2023

No incidents reported