Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Monday 18th September 2023

No incidents reported

Sunday 17th September 2023

No incidents reported

Saturday 16th September 2023

No incidents reported

Friday 15th September 2023

No incidents reported

Thursday 14th September 2023

No incidents reported

Wednesday 13th September 2023

No incidents reported

Tuesday 12th September 2023

Access Logs Metrics and access logs storage layer issue

The storage layer has lost some nodes. We are investigating the issue.

EDIT 13:45 UTC : We have found that we have a network issue which cause storage nodes to timeout and then crash. Those nodes are now up and running, we are beginning the recovery process

EDIT 15:10 UTC : We have finished the recovery process and we are consuming the lag.

EDIT 18:52 UTC : We have almost consume all the data lag (estimate duration is 30 mins left), but there is still 2h of metadata lag.

EDIT 21:00 UTC: We have catched up the data and metadata lag, the query is now open

API Main API unreachability

Our main API is currently unreachable. We are aware of the issue and working towards bringing it back.

EDIT 12:56 UTC: The main issue is now resolved and the API is back online. We continue to see some errors and are working towards identifying their source.

EDIT 14:25 UTC: The API has stabilized but we are still looking for the origin of the troubles.

EDIT 13/09 09:03 UTC: The API is unreachable again, we are working on it

EDIT 13/09 09:15 UTC: The API is now operational, the root cause has been identified.