Some systems are experiencing issues
Scheduled Maintenance
[PAR] Update of Load Balancer IP Addresses

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Past Incidents

Wednesday 8th November 2023

API APIs are experiencing issues

We are seeing issues with our APIs. We are investigating this.

Edit 2023-11-09 : we are keeping this incident open as the performance issues seem to have lowered but not vanished. There seems to be a seasonality with these issues, we are still searching why we have these surges in load.

Cellar [Cellar] random lag on Cellar connections

Customers have complained about slow request handling on Cellar for a few days. On random requests, Cellar might take up to a few seconds to send the first byte.

We are investigating this issue.

Tuesday 7th November 2023

API Main API connectivity issues

We have difficulties to reach our main api (api.clever-cloud.com). We are investigating.

EDIT 16:30 UTC : The main api is reachable, we are investigating the root cause which may seems related to the database.

EDIT 16:40 UTC : We have detected that we missed of capacity on the database, we have update the capacity and reboot the database, we are deploying the api again.

EDIT 18:00 UTC : The main api is reachable

Infrastructure Hypervisor on RBX region went down.

One hypervisor went down on rbx region. We are trying to reboot it.

All the applications on that HV are being redeployed. A few add-ons that are on it are unavailable.

The hypervisor was not rebooting from our OVHCloud interface. We asked the support and they put it back up again.

12:28 UTC: the HV is running, we are starting the cleaning procedure and making sure all the add-ons have restarted correctly.

Monday 6th November 2023

API Main API connectivity issues

Our main api is encountering issues while loging into our database. It may make some requests fail in a random manner. We are investigating it.

Access logs Accesslogs are not retrievable

The accesslogs APIs are having issues. We are working on it.

All the access logs are still stored, but the API will not give you the recent ones (up to two weeks).

Edit 2023-11-14: we are still working on making the accesslogs available from the API.

Sunday 5th November 2023

No incidents reported

Saturday 4th November 2023

No incidents reported

Friday 3rd November 2023

Reverse Proxies Reverse proxies for cleverapps.io are desync

Some cleverapps.io domain might display 404 or 503 instead of the actual website they should point to. We are reloading the reverse proxies configuration.

update 08:40 UTC - the reverse proxies have been resynchronized. We are watching it and looking for the reason of the desynchronization.

Thursday 2nd November 2023

Deployments Deployments are not working correctly

Due to an issue with our message broker, deployments are acting up. We are investigating.

Update 20:04 UTC - We have fixed the broker issue and restarted every service that failed to reconnect. The situation is back to normal.