Some systems are experiencing issues
Scheduled Maintenance
[PAR] Update of Load Balancer IP Addresses

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Past Incidents

Wednesday 7th February 2024

[Heptapod Cloud] Planned upgrade to 1.0, scheduled 5 months ago

We are planning an upgrade of our Heptapod Cloud offer heptapod.host on Wednesday 2024-02-07 at 14:00 UTC. Heptapod will be updated to the 1.0 version.

Expected downtime of the service is 30 minutes. During that time, git and mercurial operations might fail as well as loading the UI.

EDIT 16:45 UTC: The update is over.

Tuesday 6th February 2024

Reverse Proxies [PAR] Load balancer maintenance

We will proceed to software upgrade of the database load balancer which should be transparent. You may observed a few connection cut during the operation. If you have an issue during this maintenance, please contact the support with a way to reproduce the issue (a curl command or a psql / mysql / redis example will be great).

EDIT 10:15 UTC : We have started the maintenance

EDIT 11:15 UTC : We have finished the maintenance

Monday 5th February 2024

Infrastructure [PAR] Hypervisor DOWN

After receiving many alerts, it seems a hypervisor is down. We are working on getting it back up.

EDIT 21:30 UTC : The hypervisor is now responding after an hard reboot. We are currently ensuring that every virtual machines in a healthy state and investigating the HV crash root cause.

EDIT 22:00 UTC: Every VM on the hypervisor are running as expected, the root cause was a kernel panic (the kernel is now in a more stable version)

Sunday 4th February 2024

No incidents reported

Saturday 3rd February 2024

No incidents reported

Friday 2nd February 2024

Reverse Proxies [PAR] Load balancer maintenance

We will proceed to software upgrade of the load balancer which should be transparent. You may observed a few connection cut during the operation. If you have an issue during this maintenance, please contact the support with a way to reproduce the issue (a curl command will be great). This software upgrade was running successfully on cleverapps.io without issue since one week (https://www.clevercloudstatus.com/incident/803).

EDIT 15:00 UTC : The software upgrade is still in progress

EDIT 15:30 UTC : The first server that host a load balancer instance has been updated

EDIT 15:45 UTC : We are proceeding to the others load balancers.

EDIT 16:30 UTC : We have updated 2/3 of load balancers.

EDIT 17:00 UTC : We have updated all load balancers.

Thursday 1st February 2024

No incidents reported

Wednesday 31st January 2024

No incidents reported