Some systems are experiencing issues
Scheduled Maintenance
[PAR] Update of Load Balancer IP Addresses

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Past Incidents

Thursday 9th May 2024

No incidents reported

Wednesday 8th May 2024

No incidents reported

Tuesday 7th May 2024

No incidents reported

Monday 6th May 2024

Cellar Some Clever Cloud services domains appear as fraudulent in Microsoft Edge

The following domains seem to have been reported as unsafe to Microsoft Defender SmartScreen:

  • cellar-c2.services.clever-cloud.com
  • cellar-fr-north-hds-c1.services.clever-cloud.com
  • cellar-fr-north-c1.services.clever-cloud.com

This means that Microsoft Edge users might have issues downloading files stored on our Cellar services.

We are currently in discussion with them to get the domains unblocked. In the meantime, do not hesitate to click the "This domain is safe" link in the Defender screen.

EDIT 2024-05-07

We have setup a workaround. To avoid this workaround to be used by malicious users, we won't disclose it here.

Please come to us if you need to use it.

EDIT 2024-06-28

The domains were un-flagged a few days ago. The incident is now over.

Sunday 5th May 2024

Reverse Proxies One database load-balancer crashed

(Times are in UTC)

At 2024-05-04 23:31 a database load balancer lost its network routes. The alert about that was set as low priority and did not wake up the on-call agent. At 01:23, another service failed because of that load-balancer issue. This time, the failure triggered a high priority alert.

The on-call agent investigated the issue and saw that the load-balancer was responsible for the other service's failure. They fixed the network issue. Every impacted service got back online around 01:45.

Clever Cloud's PAR region has 8 of those load balancers. Only the services that were trying to connect to this one got downtime. Some customers applications redeployed themselves and connected to another one, quickly fixing the issue.

On 2024-05-06, we made the first alert a high priority one. It should already have been high priority. We also made sure that every other "load balancer is unreachable" alerts were high priority ones.

Saturday 4th May 2024

No incidents reported

Friday 3rd May 2024

No incidents reported