Some systems are experiencing issues
Scheduled Maintenance
[PAR] Update of Load Balancer IP Addresses

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Past Incidents

Thursday 30th May 2024

Infrastructure [Singapore] Network issues

We are experiencing some network issues due to our infrastructure provider network misconfiguration. We are currently observing high latency and packet loss when trying to reach machines in Singapore. A ticket is being created

EDIT 10:30AM UTC : A ticket has been opened with our infrastructure provider

EDIT 12:45PM UTC : Network seems more stable since 12:20PM UTC

EDIT 17:00PM UTC : The ticket with our infrastructure provider has been closed

Wednesday 29th May 2024

No incidents reported

Tuesday 28th May 2024

No incidents reported

Monday 27th May 2024

[Global][Dedicated] Application load balancers software maintenance, scheduled 1 month ago

Maintenance Window: 2024-05-27T09:00:00Z - 2024-05-29T20:00:00Z (UTC)

Scope:

  • We will roll out software updates on PAR region and dedicated load balancers

Expected Impact:

  • Brief disconnections or connection drops during the upgrade process.
  • Potential minor performance fluctuations.

Additional Information:

  • Please report any issues with a method for reproducing the problem (e.g., curl command for application load balancer issues).

EDIT 2024-05-28 13:15 UTC : We are beginning the maintenance. We are starting with cleverapps.io.

EDIT 14:10 UTC : We have updated cleverapps.io load balancers, we are updating the par region one.

EDIT 15:30 UTC : We have updated three of nine load balancers of par region, the updates are still running

EDIT 16:30 UTC : We have update six of nine load balancers of par region, the are still running for the last ones.

EDIT 17:00 UTC : We have finished to update the par load balancer, we will do the dedicated one starting tomorrow

EDIT 2024-05-28 08:00 UTC : We have seen an increase of tls error on par region, we have rollback 8 of 9 instances of this load balancer on the previous version which is not affected. We keep one instance with the issue the time to dig and found the the root cause.

EDIT 12:30 UTC : We have found the issue and written a patch, we are releasing it and then we will deploy the new version. The issue was limited to services under *.services.clever-cloud.com certificate only.

EDIT 13:30 UTC : We have deployed the new release on par region, we will start very soon with others regions and cleverapps.io

EDIT 14:50 UTC: We have deployed the new release on every region including dedicated ones and cleverapps.io. We will begin the dedicated load balancers very soon.

EDIT 17:20 UTC : We are finishing the last dedicated load balancers for today and we will terminate the others tomorrow.

Sunday 26th May 2024

No incidents reported

Saturday 25th May 2024

No incidents reported

Friday 24th May 2024

Access logs [Global] Missing telemetry from access logs

We had an issue with the compute pipeline of telemetry from access logs which did not perform the computation since the end of the last week. We have fixed the issue, but we could not recover missing computations.

Metrics latencies and errors

We identified an increase of errors on read queries, writing isn't impacted.