Some systems are experiencing issues

Past Incidents

Wednesday 5th June 2024

No incidents reported

Tuesday 4th June 2024

API Main API unavailability

Our main API was unavailable for a few minutes between 13:20 UTC until 13:23 UTC. We are looking into it. Deployments started during that period may be impacted.

EDIT 2024-06-04 13:32 UTC: The root cause has been found and fixed. Deployments that were started during that period may have failed. You should be able to retry them. Please contact our support team if you still face any issues.

Monday 3rd June 2024

Access logs [Global] Access logs ingestion lags

We have lag on the ingestion pipeline, we are investigating the issue.

EDIT 20:00 UTC : We are still investigating the issue.

EDIT 22:00 UTC : We are still seeing lag on the ingestion pipeline, we have found that there is a bottleneck on the offload process of the tiered storage of pulsar that we are fixed, but we now need to wait pulsar to finish its offload process.

EDIT 2024-06-07 15:00 UTC : The pulsar cluster have finished the offload tasks and we are recovering the lag starting yesterday around 16h utc.

EDIT 2024-06-10 08:00 UTC : We have finsihed to recovers the access logs lag since saturday 14:00 utc.

Sunday 2nd June 2024

No incidents reported

Saturday 1st June 2024

No incidents reported

Friday 31st May 2024

No incidents reported

Thursday 30th May 2024

Infrastructure [Singapore] Network issues

We are experiencing some network issues due to our infrastructure provider network misconfiguration. We are currently observing high latency and packet loss when trying to reach machines in Singapore. A ticket is being created

EDIT 10:30AM UTC : A ticket has been opened with our infrastructure provider

EDIT 12:45PM UTC : Network seems more stable since 12:20PM UTC

EDIT 17:00PM UTC : The ticket with our infrastructure provider has been closed