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Scheduled Maintenance
[PAR] Update of Load Balancer IP Addresses

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Past Incidents

Friday 7th June 2024

No incidents reported

Thursday 6th June 2024

Logs System Logs drains: Delivery issue

We are encountering delivery issues with the Logs Drains platform. We are currently investigating the issue. Logs drains delivery may be delayed until this issue is resolved.

EDIT 09:30 UTC: We may have found the origin of the issue and implement a fix. We are monitoring the fix. Currently, logs drain are delivered without delay.

EDIT 14:09 UTC: The situation is now stable. Incident is closed.

Wednesday 5th June 2024

No incidents reported

Tuesday 4th June 2024

API Main API unavailability

Our main API was unavailable for a few minutes between 13:20 UTC until 13:23 UTC. We are looking into it. Deployments started during that period may be impacted.

EDIT 2024-06-04 13:32 UTC: The root cause has been found and fixed. Deployments that were started during that period may have failed. You should be able to retry them. Please contact our support team if you still face any issues.

Monday 3rd June 2024

Access logs [Global] Access logs ingestion lags

We have lag on the ingestion pipeline, we are investigating the issue.

EDIT 20:00 UTC : We are still investigating the issue.

EDIT 22:00 UTC : We are still seeing lag on the ingestion pipeline, we have found that there is a bottleneck on the offload process of the tiered storage of pulsar that we are fixed, but we now need to wait pulsar to finish its offload process.

EDIT 2024-06-07 15:00 UTC : The pulsar cluster have finished the offload tasks and we are recovering the lag starting yesterday around 16h utc.

EDIT 2024-06-10 08:00 UTC : We have finsihed to recovers the access logs lag since saturday 14:00 utc.

Sunday 2nd June 2024

No incidents reported

Saturday 1st June 2024

No incidents reported