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Scheduled Maintenance
[PAR] Update of Load Balancer IP Addresses

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Past Incidents

Tuesday 9th July 2024

Warsaw region (WSW) planned hardware maintenance with full service unavailability, scheduled 3 days ago

Time slot: 09/07/24 from 07:00 AM UTC to 09:00 AM UTC

Our infrastructure provider will perform hardware maintenance impacting our whole Warsaw region. As there is an electrical outage risk for servers, we will follow their advice to shut down the region during the maintenance that may last up to 2 hours (from 7:00 AM UTC to 09:00 AM UTC). In case your services cannot bear such unavailability, we advise you to migrated them to another region such as Clever Cloud Paris before the maintenance.

You can request assistance by reaching out to our support.

EDIT 2024-07-09 10:05 UTC: The maintenance has completed. All service are up and running on the WSW region.

Thursday 4th July 2024

No incidents reported

Wednesday 3rd July 2024

Partial logs drains unavailability

Some logs drains are not correctly sent to their target. The issue has been identified and is being resolved.

EDIT 17:00 UTC+2: Drains should be available again. The incident is now over.

Tuesday 2nd July 2024

Logs System Addons logs are unavailable

Addon logs are not available, there is an outage on the Elasticsearch cluster

08:23 es sink has been paused to restore logs Drains

system restored

Monday 1st July 2024

No incidents reported

Sunday 30th June 2024

No incidents reported

Saturday 29th June 2024

No incidents reported

Friday 28th June 2024

No incidents reported