Past Incidents

For about a minute around 10:23 UTC, our servers in one of our two Paris datacenters could not reach any outside network including the other datacenter.

The impact on applications deployed on more than one scaler should be null (apart from database access depending on your particular case). Applications deployed on a single instance had about a 50% chance of being affected.

This network incident had an impact on Metrics, the service was unavailable for 15 minutes after the incident and ingestion has been delayed for another 15 minutes.

As of now, we don't know exactly what happened but we expect that a router malfunctioned and went haywire for a minute.

We have detected a network incident between Free (French ISP) and our network provider for the Paris zone. We are seeing 40 to 50% of packet loss on this interconnection.

Our network provider is investigating the issue.

10:48 UTC: We no longer experience packet loss on this interconnection. We are awaiting more information from our network provider on the cause and resolution of this incident.

10:57 UTC: The issue is back, we are experiencing the same amount of loss again.

11:07 UTC: The issue went away again. We are still awaiting word from our provider.

11:32 UTC: We are experiencing packet loss again on the same link.

11:35 UTC: The issue went away again.

11:36 UTC: The issue, ultimately, lies with Free and we cannot do anything about it from our side. Until the root cause is properly fixed, the loss issue may come back off and on.

14:53 UTC: Our network provider tells us that the peering link has been affected by the side effects of a DDOS targeting another customer of our network provider. They are working on providing measures to prevent more attacks targeting this network which should in turn prevent this link from getting overwhelmed.