Some systems are experiencing issues

Past Incidents

Friday 13th November 2020

No incidents reported

Thursday 12th November 2020

No incidents reported

Wednesday 11th November 2020

No incidents reported

Tuesday 10th November 2020

No incidents reported

Monday 9th November 2020

No incidents reported

Sunday 8th November 2020

No incidents reported

Saturday 7th November 2020

Infrastructure Short network incident on the Paris zone

For about a minute around 10:23 UTC, our servers in one of our two Paris datacenters could not reach any outside network including the other datacenter.

The impact on applications deployed on more than one scaler should be null (apart from database access depending on your particular case). Applications deployed on a single instance had about a 50% chance of being affected.

This network incident had an impact on Metrics, the service was unavailable for 15 minutes after the incident and ingestion has been delayed for another 15 minutes.

As of now, we don't know exactly what happened but we expect that a router malfunctioned and went haywire for a minute.