Past Incidents

Wednesday 20th October 2021

[PAR] Hypervisor faulty memory module replacement, scheduled 2 years ago

One of our hypervisors needs to be shut down because of a faulty memory module. Applications have already been redeployed elsewhere and add-ons will be automatically migrated starting on October 19, 2021 at 20:30 UTC+2.

Impacted users will shortly receive an email and can contact us for any further questions.

EDIT 19/10 18:35 UTC: Migration of add-ons has started

Tuesday 19th October 2021

Infrastructure Retroactive: [PAR] Add-on reverse proxy unreachable

An add-on reverse proxy was unreachable on the PAR zone. Some applications might have had issues connecting to their add-ons or may have unexpectedly lost their connections to them.

The reverse proxy has been rebooted and this incident is now over.

Monday 18th October 2021

Certificate issue with *.cleverapps.io

There is an issue with the certificate associated with the *.cleverapps.io domains, which has expired. We are renewing it ASAP.

10:40 UTC+2: The issue is resolved.

Sunday 17th October 2021

No incidents reported

Saturday 16th October 2021

No incidents reported

Friday 15th October 2021

No incidents reported

Thursday 14th October 2021

No incidents reported

Wednesday 13th October 2021

Access logs Metrics / Access logs queries unavailability

The Metrics / Access logs platform is currently having issues, queries are returning errors. We are investigating.

EDIT 15:07 UTC: The problem has been identified and fixed. Queries should now be back, current data lag is 1 hour and 30 minutes. It should quickly come down in the next hour.

EDIT 17:58 UTC: Ingestion lag is now resolved

Experiencing networking problem on our OVH-based infrastructure

We are experiencing networking issues with our OVH-based infrastructure, we are looking for more information from OVH.

https://twitter.com/ovh_status/status/1448185498812485633?s=20

The website travaux.ovh.com is unreachable preventing us from getting a status on the maintenance where "No impact" was expected.

09:55 UTC+2: We still have no update from OVH.

10:01 UTC+2: https://twitter.com/olesovhcom/status/1448196879020433409?s=20

10:20 UTC+2: Our Montreal zone is reachable, others zones might come back soon.

All our zones are now reachable, you might still experience DNS issues or other issues due to the OVH incident it self.