Some systems are experiencing issues

Past Incidents

Tuesday 28th December 2021

No incidents reported

Monday 27th December 2021

No incidents reported

Sunday 26th December 2021

No incidents reported

Saturday 25th December 2021

No incidents reported

Friday 24th December 2021

Infrastructure Network incident between the two datacenters of the PAR zone

We have experienced two network issues between the two datacenters of the PAR zone:

  • Between 09:28 UTC and 09:30 UTC
  • Between 09:40 UTC and 09:41 UTC

We do not have any details about this incident as of now.

Thursday 23rd December 2021

No incidents reported

Wednesday 22nd December 2021

Duplicate notifications in Slack

You may be receiving duplicate Slack notifications.

This is due to an issue with Slack. Slack is replying with 500 errors to our notifications even though they are clearly processing the messages just fine, our notification system sends multiple retries after receving failures so you will be receiving multiple duplicates and your webhooks will probably be disabled automatically (as they are after too many repeated failures). We will be re-enabling them once the issue is fixed. If your webhook remains disabled, please contact us.

14:17 UTC: We have not received a single 500 error from Slack in 8 minutes. It looks like this may be fixed. Although a broader incident is still ongoing on Slack's end: https://status.slack.com/2021-12/a17eae991fdc437d

14:44 UTC: Webhooks disabled since 12:00 UTC have been re-enabled. Slack status says messaging/notifications part of the incident is resolved, we are not seeing any errors so this incident is now over. If you are experiencing an error or if your webhook has not been re-enabled, please contact us.

Infrastructure An hypervisor is unreachable in RBX zone

An hypervisor is unreachable in the RBX zone. Affected applications are being redeployed automatically. Affected add-ons are unreachable.

13:40 UTC: Multiple servers in the same rack have gone down at the same time. It's most likely a network issue.

13:45 UTC: Our provider (OVHcloud) is aware of the issue. They will come back to us with more details later.

13:53 UTC: The hypervisor is back online. We are making sure everything is fine.

14:11 UTC: Everything is fine now, there was an issue with outgoing traffic from 13:53 until 14:08 UTC. This is now fixed.

Our provider tells us it was an issue with the cooling system. More info may be posted here: https://bare-metal-servers.status-ovhcloud.com/incidents/5cqtb0q9ht67