Past Incidents

At 19:00 UTC+2 on Tuesday 26th July 2022, our tickets center the Clever Cloud Console will be unavailable for a few minutes.

Once the maintenance is over, you will have to refresh your Clever Cloud Console to be able to access your tickets or contact our team.

During this maintenance, you will still be able to reach our support team using our email address: [email protected]

EDIT 2022-07-26 18:59 UTC+2: The maintenance is about to start.

EDIT 2022-07-26 19:10 UTC+2: The maintenance is now over. You will need to refresh your Clever Cloud Console to access the ticket center.

The cluster refused publishers messages since 12:32:34 UTC due to a system wide alert that stopped all nodes from accepting publishers messages. This means that RabbitMQ clients would keep trying to publish their messages until the cluster accepted them. The node has been restarted at 17:23 UTC, fixing the issue.

Investigations will be carried out to understand how this happened and why our monitoring did not raise an alert.

The cluster should now be fully operational.

One of our FSBucket node is currently down. We are working to resolve the issue.

EDIT 10:40 UTC - fixed.