Past Incidents

We are seeing a network loss towards the New York zone from multiple places since 06:05 UTC. We are looking into the issue. Applications and add-ons may not be reachable from different places and multiple services on the zone (deployments, logs) will not be available.

EDIT 07:04 UTC: We are seeing network improvements to reach the zone. It is currently operational but we are still waiting on confirmation from our provider. From our point of view as of now, traffic towards the zone was dropped when reaching the Level3 network transit. Our network provider seems to have changed it to another provider, allowing us to reach the zone again.

EDIT 12:18 UTC. The network problem is fully resolved. We are still waiting for an incident report from the network operator of the Datacenter. We will share it once available.

EDIT 2022-08-26 14:27 UTC: Here is the report from our provider: It has been identified that the incident is due to a bug found in our device at DRT1. As an initial resolution, our team rebooted the device. Consequently, all alarms cleared and all services were restored after executing the said activity. As of the moment, we can confirm that the link has remained clean and error-free since the service went up.

We are investigating an unresponsive hypervisor on the Paris zone. An FSBucket server is on this hypervisor, some PHP applications may be impacted as well as add-ons hosted on this hypervisor.

EDIT 18:02 UTC+2: Hypervisor is rebooting

EDIT 18:04 UTC+2: Hypervisor is up again. Services are currently restarting.

EDIT 18:25 UTC+2: Hypervisor services are all up since a few minutes. Add-ons should now be reachable. Applications of owners using the FSBucket server that is hosted on this hypervisor will be redeployed. Since there is a huge number of applications, you can deploy them on your end directly if needed. We will continue to monitor the situation.

EDIT 19:10 UTC+2: The situation seems to be back to normal. We will investigate further why this hypervisor became unresponsive. If you still have any issues, please contact our support team.