Past Incidents

Our "main" API is very slow. We are investigating to find out why.

Some components related to ingestion of metrics and access logs are currently overloaded. We are working on it.

** 16:30 UTC **: Incident has been resolved

Some Elasticsearch add-ons are currently reporting a license expiration. The license is set to expire on 2022-09-30 23:59:59 UTC. Our team is currently working on it and the license of affected add-ons will be updated prior to the expiration date. We will update this incident once all add-ons are updated.

No service degradation is to be expected from this warning.

Please reach out to our support team should you have any questions regarding this matter.

EDIT 2022-09-29 17:30 UTC: A first license update has been applied. A new license update will be applied in the following days to finish the license update.

EDIT 2022-10-12 16:55 UTC: All licenses have been updated with a valid platinum license. The incident is over.

The service encountered an outage in the ingestion path which retained the access logs at the messaging-level. While being identified by the monitoring, this error unfortunately triggered as low-priority, hence being silent during a part of the week-end which led to a drop of access logs after a retention period. We have found the root issue and the problem is now resolved and should prevent further similar incident. Besides, we've fixed the level of criticity in our monitoring infrastructure.

26/09/2022 12:00 UTC: End of incident