Past Incidents

This is a follow up for the various hypervisors incidents we had those last weeks. A first batch of hypervisors will be updated to try and fix the issue. Impacted users will shortly be contacted by email.

The reboot is planned tonight (15/02/2023) at 22:00 UTC. Maintenance will start at 21:00 UTC.

EDIT 21:07 UTC: The maintenance is starting. Add-ons will be automatically migrated in the next few minutes.

EDIT 22:52 UTC: The maintenance is over.

An hypervisor went down, we are investigating. Applications are being redeployed.

EDIT 22:47 UTC: The hypervisor is back online with add-ons UP since a few minutes. Root cause of the issue will be determined later. In the meantime, applications hosted on that hypervisor are still redeploying. We continue to monitor the situation.

EDIT 23:44 UTC: The incident is now over. Sorry for the inconvenience.

We are currently seeing applications having troubles complete their deployments, especially when using dedicated build VM. They may be stuck or very slow at the cache archives upload. We are investigating.

EDIT 10:55 UTC: The root cause has been found. It was only impacting multipart uploads. For deployments already at the upload phase, you will need to cancel the current deployment and start a new one for the problem to be fixed. Sorry for the inconvenience.