Past Incidents

Tuesday 28th February 2023

[JED] Hypervisor update on Jeddah, scheduled 1 year ago

We need to conduct an update on our Jeddah hypervisors on February 28th, 2023. Services of impacted users will be migrated starting at 20:00 UTC before the update begins.

Impacted users will receive an email for each impacted service.

EDIT 2023-02-28 20:25 UTC: The maintenance is starting

EDIT 2023-02-28 22:18 UTC: The maintenance is now over.

[Support] Ticket Center maintenance, scheduled 1 year ago

A maintenance has been planned on our Ticket Center tool February 28th, 2023 at 19:00 UTC. Users will need to refresh their Clever Cloud Console (https://console.clever-cloud.com) to complete the update. Otherwise, the Ticket Center might display an authentication error. During that time, actions on tickets (creation, comment, ..) might fail.

The maintenance is expected to last 5 minutes. If you urgently need to contact us, you can send an email to [email protected]

EDIT 19:38 UTC: The maintenance is now over. Actions on the ticket center should be fully available. If you encoutner any problems following this update, please email us at [email protected]

Monday 27th February 2023

No incidents reported

Sunday 26th February 2023

No incidents reported

Saturday 25th February 2023

No incidents reported

Friday 24th February 2023

Infrastructure [PAR] Degraded performance towards github.com

We are currently experiencing degraded performances towards github.com services from our Paris infrastructure. We are investigating the issue. Tools relying on GitHub (composer, go, ...) might take longer than usual to fetch their dependencies or experience connections timeouts / instabilities.

EDIT 15:48 UTC: We are seeing improvements and the situation is currently back to normal. The root cause seemed to be a BGP announce change from GitHub's side that made our traffic go through suboptimal routes, leading to degraded performances. We keep monitoring the situation.

EDIT 16:30 UTC: The incident is fully resolved.

Thursday 23rd February 2023

No incidents reported

Wednesday 22nd February 2023

No incidents reported