Past Incidents

Tuesday 7th March 2023

API Core API is experiencing issues

Clever Cloud Core API is currently experiencing performance issues. We are investigating it.

EDIT 16:03 UTC: We are seeing improvements, we continue to monitor the situation and keep investigating the root cause. We continue to add more data collection around the various points of contention.

Infrastructure [PAR] An hypervisor went down

An hypervisor went down, we are investigating. Applications are being redeployed.

Update 11:11 AM UTC: The hypervisor has been rebooted, add-ons should be reachable. Root cause of the issue will be determined later. In the meantime, applications hosted on that hypervisor are still redeploying. We continue to monitor the situation.

Update 03:13 PM UTC: the same hypervisor went down again. It has been rebooted. Add-ons should be reachable. In the meantime, applications hosted on that hypervisor are still redeploying. We continue to monitor the situation.

Monday 6th March 2023

No incidents reported

Sunday 5th March 2023

No incidents reported

Saturday 4th March 2023

No incidents reported

Friday 3rd March 2023

API Core API is experiencing issues

Clever Cloud Core API is currently experiencing performance issues. We are investigating it.

EDIT 14:37 UTC: We are seeing improvements, we continue to monitor the situation.

EDIT 16:23 UTC: The incident is now over.

Thursday 2nd March 2023

No incidents reported

Wednesday 1st March 2023

Deployments [MTL] Deployment partial issues

We are facing a network issue between MTL and our control plane causing some deployment issues. A workaround has been found and deployments are, as of now, OK on this region. A ticket has been opened in our subcontractor to solve the root cause.

EDIT 03/03 02:15 PM UTC: Connectivity between MTL and our control is to fully restored.

Deployments [RBX] Deployment partial issues

We are experiencing failures when deploying apps to RBX. We are investigating.

EDIT 10:32 AM UTC: a connectivity issue have been detected between RBX and our control-plane. The issue is now fixed.