All systems are operational
Scheduled Maintenance
PAR: FS Bucket Migration

Some FS-Bucket add-ons will need to be migrated to a different server for security reasons. During this migration, the Buckets will be in Read-Only mode. Any attempt to create or update a file on the add-on will fail, including for FTP operations. Errors related to Read-only file system are expected during this migration.

The migration is expected to last at most 1 hour. All impacted applications will be redeployed during the migration. After the deployment, applications will be able to write to the bucket. Read operations will not be impacted.

Users of buckets that need to be migrated have received emails.

PAR: FS Bucket Migration

Some FS-Bucket add-ons will need to be migrated to a different server for security reasons. During this migration, the Buckets will be in Read-Only mode. Any attempt to create or update a file on the add-on will fail, including for FTP operations. Errors related to Read-only file system are expected during this migration.

The migration is expected to last at most 1 hour. All impacted applications will be redeployed during the migration. After the deployment, applications will be able to write to the bucket. Read operations will not be impacted.

Users of buckets that need to be migrated have received emails.

Past Incidents

Monday 9th May 2022

Metrics / AccessLogs AccessLogs/Metrics are experiencing issues

AccessLogs/Metrics are experiencing issues

EDIT 23:41 UTC - Issue has been identified and we are consuming the lag.

EDIT 07:28 UTC - Lag has been consumed .

EDIT 07:30 UTC - Fixed.

Logs System Logs are experiencing issues

Logs are experiencing issues

23:55 UTC - Issues has been identified and we are consuming the lag.

00:19 UTC - lag has been consumed.

00:20 UTC - Fixed.

Sunday 8th May 2022

No incidents reported

Saturday 7th May 2022

No incidents reported

Friday 6th May 2022

No incidents reported

Thursday 5th May 2022

Metrics / AccessLogs AccessLogs/Metrics are experiencing issues

Metrics/AccessLogs are experiencing issues.

EDIT 09:11 UTC - Metrics/AccessLogs are catching up their lag.

EDIT 16:34 UTC - Fixed.

Logs System Logs are experiencing issues

Logs and drains systems are experiencing issues. We are working on it.

EDIT 09:06 UTC - The logs are catching up.

EDIT 11:15 UTC - Fixed.

Deployments Deployments are experiencing issues

Deployment components are experiencing issues to due deployment lag triggered by the Core API issues.

EDIT 08:00 UTC - We have identified ongoing issues.

EDIT 08:02 UTC - New deployments are currently disabled to reduce the impact on our infrastructures. We will reactivate them when the queued ones will be deployed.

EDIT 08:45 UTC - Deployments are still flaky, we are working to resolve the issues.

EDIT 09:08 UTC - Deployments queue is catching up. When it ends, we will redeploy a part of the PAR zone to ensure deployments are monitoring are consistent.

EDIT 09:25 UTC - The mentioned deployments are running.

EDIT 11:16 UTC - We are about at 75% of the deployments completed.

EDIT 12:06 UTC - Finished and fixed.

API Clever Cloud Core API is experiencing issues

We are investigating issues with our Core API.

EDIT 06:34 UTC - Our orchestrator is impacted and the deployments are experiencing issues.

EDIT 06:44 UTC - Core API is fixed.

EDIT 08:34 UTC - We are experiencing issues affecting console, cli. We are investigating.

EDIT 08:45 UTC - Core API is fixed.

Wednesday 4th May 2022

API Slow-dwns on Clever Cloud API

Clever Cloud API behind the domain name api.clever-cloud.com got some slow-downs

Metrics / AccessLogs Metrics & Access logs are experiencing query issues

We found out that there is an issue with a shard of our indexes. Some metrics may be unavailable during the reloading period.

Tuesday 3rd May 2022

No incidents reported

Monday 2nd May 2022

Metrics / AccessLogs Metrics & Access logs are experiencing ingestion and query issues

Metrics and access logs are currently having ingestion and query issues. We are working on it.

EDIT 12:11 UTC: Metrics and logs are now accessible again. Sorry for the inconvenience.