Some systems are experiencing issues

Past Incidents

Monday 9th May 2022

Access logs AccessLogs/Metrics are experiencing issues

AccessLogs/Metrics are experiencing issues

EDIT 23:41 UTC - Issue has been identified and we are consuming the lag.

EDIT 07:28 UTC - Lag has been consumed .

EDIT 07:30 UTC - Fixed.

Logs System Logs are experiencing issues

Logs are experiencing issues

23:55 UTC - Issues has been identified and we are consuming the lag.

00:19 UTC - lag has been consumed.

00:20 UTC - Fixed.

Sunday 8th May 2022

No incidents reported

Saturday 7th May 2022

No incidents reported

Friday 6th May 2022

No incidents reported

Thursday 5th May 2022

Access logs AccessLogs/Metrics are experiencing issues

Metrics/AccessLogs are experiencing issues.

EDIT 09:11 UTC - Metrics/AccessLogs are catching up their lag.

EDIT 16:34 UTC - Fixed.

Logs System Logs are experiencing issues

Logs and drains systems are experiencing issues. We are working on it.

EDIT 09:06 UTC - The logs are catching up.

EDIT 11:15 UTC - Fixed.

Deployments Deployments are experiencing issues

Deployment components are experiencing issues to due deployment lag triggered by the Core API issues.

EDIT 08:00 UTC - We have identified ongoing issues.

EDIT 08:02 UTC - New deployments are currently disabled to reduce the impact on our infrastructures. We will reactivate them when the queued ones will be deployed.

EDIT 08:45 UTC - Deployments are still flaky, we are working to resolve the issues.

EDIT 09:08 UTC - Deployments queue is catching up. When it ends, we will redeploy a part of the PAR zone to ensure deployments are monitoring are consistent.

EDIT 09:25 UTC - The mentioned deployments are running.

EDIT 11:16 UTC - We are about at 75% of the deployments completed.

EDIT 12:06 UTC - Finished and fixed.

API Clever Cloud Core API is experiencing issues

We are investigating issues with our Core API.

EDIT 06:34 UTC - Our orchestrator is impacted and the deployments are experiencing issues.

EDIT 06:44 UTC - Core API is fixed.

EDIT 08:34 UTC - We are experiencing issues affecting console, cli. We are investigating.

EDIT 08:45 UTC - Core API is fixed.

Wednesday 4th May 2022

API Slow-dwns on Clever Cloud API

Clever Cloud API behind the domain name api.clever-cloud.com got some slow-downs

Access logs Metrics & Access logs are experiencing query issues

We found out that there is an issue with a shard of our indexes. Some metrics may be unavailable during the reloading period.

Tuesday 3rd May 2022

No incidents reported

Monday 2nd May 2022

Access logs Metrics & Access logs are experiencing ingestion and query issues

Metrics and access logs are currently having ingestion and query issues. We are working on it.

EDIT 12:11 UTC: Metrics and logs are now accessible again. Sorry for the inconvenience.