Some systems are experiencing issues
Scheduled Maintenance
[PAR] Update of Load Balancer IP Addresses

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Past Incidents

Monday 9th May 2022

Access Logs AccessLogs/Metrics are experiencing issues

AccessLogs/Metrics are experiencing issues

EDIT 23:41 UTC - Issue has been identified and we are consuming the lag.

EDIT 07:28 UTC - Lag has been consumed .

EDIT 07:30 UTC - Fixed.

Services Logs Logs are experiencing issues

Logs are experiencing issues

23:55 UTC - Issues has been identified and we are consuming the lag.

00:19 UTC - lag has been consumed.

00:20 UTC - Fixed.

Sunday 8th May 2022

No incidents reported

Saturday 7th May 2022

No incidents reported

Friday 6th May 2022

No incidents reported

Thursday 5th May 2022

Access Logs AccessLogs/Metrics are experiencing issues

Metrics/AccessLogs are experiencing issues.

EDIT 09:11 UTC - Metrics/AccessLogs are catching up their lag.

EDIT 16:34 UTC - Fixed.

Services Logs Logs are experiencing issues

Logs and drains systems are experiencing issues. We are working on it.

EDIT 09:06 UTC - The logs are catching up.

EDIT 11:15 UTC - Fixed.

Deployments Deployments are experiencing issues

Deployment components are experiencing issues to due deployment lag triggered by the Core API issues.

EDIT 08:00 UTC - We have identified ongoing issues.

EDIT 08:02 UTC - New deployments are currently disabled to reduce the impact on our infrastructures. We will reactivate them when the queued ones will be deployed.

EDIT 08:45 UTC - Deployments are still flaky, we are working to resolve the issues.

EDIT 09:08 UTC - Deployments queue is catching up. When it ends, we will redeploy a part of the PAR zone to ensure deployments are monitoring are consistent.

EDIT 09:25 UTC - The mentioned deployments are running.

EDIT 11:16 UTC - We are about at 75% of the deployments completed.

EDIT 12:06 UTC - Finished and fixed.

API Clever Cloud Core API is experiencing issues

We are investigating issues with our Core API.

EDIT 06:34 UTC - Our orchestrator is impacted and the deployments are experiencing issues.

EDIT 06:44 UTC - Core API is fixed.

EDIT 08:34 UTC - We are experiencing issues affecting console, cli. We are investigating.

EDIT 08:45 UTC - Core API is fixed.

Wednesday 4th May 2022

API Slow-dwns on Clever Cloud API

Clever Cloud API behind the domain name api.clever-cloud.com got some slow-downs

Access Logs Metrics & Access logs are experiencing query issues

We found out that there is an issue with a shard of our indexes. Some metrics may be unavailable during the reloading period.

Tuesday 3rd May 2022

No incidents reported

Monday 2nd May 2022

Access Logs Metrics & Access logs are experiencing ingestion and query issues

Metrics and access logs are currently having ingestion and query issues. We are working on it.

EDIT 12:11 UTC: Metrics and logs are now accessible again. Sorry for the inconvenience.