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Scheduled Maintenance
[PAR] Update of Load Balancer IP Addresses

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Past Incidents

Monday 20th November 2023

Addon cellar - API maintenance, scheduled 7 months ago

A maintenance is planned for our addon cellar API, some calls will probably not be available for a couple of minutes. This will not impact any deployed service.

The maintenance will start today November 20, 2023 at 12:00 UTC+1.

EDIT 2023-11-20 12:10 UTC+1: Maintenance is starting

EDIT 2023-11-20 13:00 UTC+1: Maintenance is now over, the addon cellar API is fully available

Sunday 19th November 2023

No incidents reported

Saturday 18th November 2023

No incidents reported

Friday 17th November 2023

Reverse Proxies [PAR] Addons load balancers instability

We are facing some instabilities with our addon load balancers in Paris, some connections can randomly be interrupted. We have identified the issue and we are currently fixing it.

EDIT 18:20: All addon load balancers have been fixed, we are currently actively monitoring their state

EDIT 2023-11-20 18:49 UTC: The fix has not been as effective as we would have hoped. We are currently issuing another fix. During the next few minutes, you might encounter some connection refused errors when connecting to some add-ons.

EDIT 2023-11-20 18:59 UTC: The operations are done. We are now monitoring the situation.

Thursday 16th November 2023

No incidents reported

Wednesday 15th November 2023

API Main API connectivity error

Our monitoring has trigger alerts about the Clever Cloud API. We are investigating

EDIT 15:00 UTC : The amount of errors is decreasing, we are still investigating EDIT 15:30 UTC: We have the issue, we are deploying a patch EDIT 15:45 UTC: The patch has been applied successfully EDIT 16:00 UTC : The situation has came back to normal, we are watching

Tuesday 14th November 2023

Access logs Metrics kafka cluster maintenance

We are currently scaling up our kafka cluster for metrics usage. You may not see latest datapoints

EDIT 15th of november 09:09 AM UTC: cluster has been scaled up and partitions distributed among new brokers

API API is slow

Our main API responds slowly. We are investigating to find out why.

(times in CET)

  • EDIT 11:54 - API has been redeployed and it solved the issue. We are still investigation the root cause.
  • EDIT 12:09 - API is down, we are working on it.
  • EDIT 12:23 - The API is recovering, our load balancers on Paris and Scaleway regions are down
  • EDIT 12:30 - Load balancers on Scaleway region is now operational
  • EDIT 12:33 - Load balancers on PAR region is now operational. API is now fully operational
  • EDIT 14:17 - We found and fixed a cause of the API problems. The API seems to be running fine, we may have found the root cause of the issue. We are keeping an eye on it.
API maintenance, scheduled 8 months ago

A maintenance is planned for our API, some API calls will probably not be available for a couple of minutes. This will not impact any deployed service.

The maintenance will start today November 14, 2023 at 12:00 UTC+1.

EDIT 2023-11-14 12:09 UTC+1: API is down, we report this maintenance

EDIT 2023-11-14 15:20 UTC+1: Maintenance is starting

EDIT 2023-11-14 17:10 UTC+1: Maintenance has been correctly completed