We are seeing a network loss towards the New York zone from multiple places since 06:05 UTC. We are looking into the issue. Applications and add-ons may not be reachable from different places and multiple services on the zone (deployments, logs) will not be available.
EDIT 07:04 UTC: We are seeing network improvements to reach the zone. It is currently operational but we are still waiting on confirmation from our provider. From our point of view as of now, traffic towards the zone was dropped when reaching the Level3 network transit. Our network provider seems to have changed it to another provider, allowing us to reach the zone again.
EDIT 12:18 UTC. The network problem is fully resolved. We are still waiting for an incident report from the network operator of the Datacenter. We will share it once available.
EDIT 2022-08-26 14:27 UTC: Here is the report from our provider: It has been identified that the incident is due to a bug found in our device at DRT1. As an initial resolution, our team rebooted the device. Consequently, all alarms cleared and all services were restored after executing the said activity. As of the moment, we can confirm that the link has remained clean and error-free since the service went up.