Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

Let's Encrypt certificate generation

Operational

MongoDB shared cluster

Performance Issues

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Performance Issues

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Pulsar

Operational

Matomo add-on

Operational

PostgreSQL

Performance Issues

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Sunday 2nd September 2018

No incidents reported

Saturday 1st September 2018

No incidents reported

Friday 31st August 2018

API Our main API is unavailable

The main API is unavailable, the console cannot be loaded as well.

We are looking into it.

EDIT 15:30 UTC: Our API is back online. The console can now be loaded.

Thursday 30th August 2018

No incidents reported

Wednesday 29th August 2018

No incidents reported

Tuesday 28th August 2018

Infrastructure Hypervisor unreachable

An hypervisor is unreachable, we are working on fixing the issue.

Applications on this hypervisor are being automatically redeployed. Add-ons are unreachable.

EDIT 12:21 UTC: The hypervisor is back online and is restarting the add-ons.

EDIT 12:32 UTC: All add-ons are now reachable.

Monday 27th August 2018

No incidents reported