Some systems are experiencing issues

Past Incidents

Wednesday 8th July 2020

No incidents reported

Tuesday 7th July 2020

No incidents reported

Monday 6th July 2020

No incidents reported

Sunday 5th July 2020

No incidents reported

Saturday 4th July 2020

No incidents reported

Friday 3rd July 2020

MongoDB shared cluster MongoDB shared cluster high load issue

During 3 minutes the MongoDB shared cluster has experiencing high load. That prevent new users connection. We are upscaling it.

EDIT 14:32 UTC - the cluster had been upscale.

DNS resolution affecting certain ISPs

Some customers are experiencing issues with resolving our domains clever-cloud.com domains and their own domains pointing domain..clever-cloud.com.

At the moment, we know the problem is affecting customers of the French ISP Orange.

08:28 UTC: We found that Orange NS servers were indeed still using the faulty NS records from last night's incident. We have updated the zone on those name servers which should have never been used in the first place and hopefully Orange customers will be able to resolve our domains (and by extension their domains) properly.

08:42 UTC: Looks like the propagation is quite fast and this indeed fixed the issue for affected customers.

Thursday 2nd July 2020

Reverse Proxies Domain provider issues

Our domain provider briefly gave out an empty DNS zone file after a configuration change.

EDIT 20:04 UTC - fixed.