Past Incidents

Friday 25th February 2022

Infrastructure [PAR] One of our datacenters is having troubles reaching some of Scaleway IPs

We are currently having connections issues toward Scaleway infrastructure from one of our datacenters in Paris. We are investigating this issue with our network providers.

EDIT 23:15 UTC: The connectivity is now back since 23:07 UTC with our network provider saying that the issue has been resolved. This incident is now closed on our end. Sorry for the inconvenience.

Cellar [PAR] Cellar C1: nodes are currently unreachable

Our Cellar C1 cluster service is currently unreachable by our Paris infrastructure, leading to failed requests. This cluster is the old cluster, with either domains cellar-c1.clvrcld.net or cellar.services.clever-cloud.com. We are investigating the issue.

EDIT 22:42 UTC: After a quick investigation, only one of the 3 IP that is serving those domains is having troubles reaching other nodes of the cluster. The IP has been dropped from the DNS. Meanwhile, we are investigating the issue with our network provider.

EDIT 22:39 UTC: Lowering the severity to Performance Issues. Ticket has been open with our network provider.

EDIT 23:15 UTC: The connectivity is now back since 23:07 UTC with our network provider saying that the issue has been resolved. We will wait a bit before adding back the IP of the faulty node in the DNS just to be sure but this incident is now closed on our end. Sorry for the inconvenience.

Let's Encrypt certificate generation Delay of certificate generation using Let's Encrypt

Generation of certificates for newly added domain is currently delayed due to a rate limit issue. A fix has been issued on our end and the situation should come back to normal in a few hours.

EDIT 19:16 UTC+1: This does not impact renewal of certificates.

EDIT 19:36 UTC+1: We are now under the rate limit, newly added domains should have their certificates generated in a few minutes, as usual. Sorry for the inconvenience.

Thursday 24th February 2022

[PAR] PostgreSQL free cluster scheduled maintenance, scheduled 2 years ago

We need to perform a maintenance operation on the free PostgreSQL shared cluster of the Paris zone. A fail-over will be initiated and applications may have troubles connecting to the new leader. Make sure to restart them if needed.

The fail-over will be done in the upcoming hour.

EDIT 15:17 UTC: The cluster will be fail-over in the next few minutes. Some queries might be failing as soon as the leader goes down and until your application correctly connect to the new leader.

EDIT 15:28 UTC: The fail-over has been done. Make sure to restart your applications if they can't connect to their add-on.

Wednesday 23rd February 2022

No incidents reported

Tuesday 22nd February 2022

No incidents reported

Monday 21st February 2022

No incidents reported

Sunday 20th February 2022

No incidents reported

Saturday 19th February 2022

No incidents reported