All systems are operational

Past Incidents

Sunday 6th September 2020

No incidents reported

Saturday 5th September 2020

No incidents reported

Friday 4th September 2020

No incidents reported

Thursday 3rd September 2020

No incidents reported

Wednesday 2nd September 2020

No incidents reported

Tuesday 1st September 2020

API Login issues

We are currently looking into a login issue. Once you validated the form, the login process will reset, not allowing you to proceed to the wanted resource (console / CLI / other).

For any support queries, you can send us an email at support@clever-cloud.com

EDIT 14:26 UTC: The issue has been found and should now be fixed. We will investigate it further to prevent it from happening again.

Monday 31st August 2020

No incidents reported

Sunday 30th August 2020

Cellar Cellar C1: Cluster unreachable

Our old Cellar cluster (cellar.services.clever-cloud.com) which still has some data nodes on Scaleway is currently unreachable due to networking issues on Scaleway's side: https://status.scaleway.com/incident/956

We are monitoring the situation. Our new Cellar cluster (cellar-c2.services.clever-cloud.com) is still reachable and works fine.

EDIT 12:02 UTC: A reverse proxy node is somehow still able to communicate with the nodes on Scaleway. All cellar-c1 traffic has been routed through that reverse proxy and requests should be served as expected.

EDIT 12:34 UTC: The network issue seems to not be on Scaleway's side per say but more on Level3/CenturyLink side which is a more global networking provider.

EDIT 15:17 UTC: The incident on Level3/CenturyLink seems to be resolved. The cluster is now fully reachable.

PostgreSQL shared cluster postgresql-c1 cluster is unreachable

Postgresql-c1 which is an old PostgreSQL cluster still hosted on Scaleway may currently be unreachable due to some Level3/CenturyLink networking issues. Scaleway has an incident opened here: https://status.scaleway.com/incident/956

EDIT 15:17 UTC: The incident on Level3/CenturyLink seems to be resolved. The cluster is now fully reachable.

Infrastructure Peering issues with external services or to reach our services

Due to an outage of the Level3/CenturyLink networking provider, you might experience issues:

  • reaching our services: if your FAI uses this provider, you might experience timeouts reaching our infrastructure

  • reaching external services from our infrastructure: if you contact external services from our infrastructure, the peering routes might use this network provider and your requests might timeout too.

This incident will group the previous opened incidents:

  • https://www.clevercloudstatus.com/incident/294

  • https://www.clevercloudstatus.com/incident/295

We do not have an ETA for the service to come back to normal.

EDIT 15:17 UTC: The incident on Level3/CenturyLink seems to be resolved. All connections either incoming or outgoing to/from our services should be working as expected. Please reach to our support if not.